Patient Access Advocate, Full-time Nights

About the Company

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent and emergency services under one roof. This model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Through partnerships with respected, high-performing health systems like Deaconess Health System, Intuitive Health brings its innovative care model to communities known for clinical excellence. Deaconess, founded in 1892, is the premier provider of healthcare services to a population of more than 1.5 million across southwestern Indiana, western Kentucky, and southeastern Illinois. Team members are employed by Intuitive Health and work closely alongside partners to deliver a seamless, patient-centered experience.

Trusted emergency and urgent care, all in one place, coming to Evansville Fall 2026!

About the Role

The Patient Access Advocate is responsible for greeting patients with a smile, answering phones, entering information into electronic health records, and performing general clerical duties. This role requires maintaining a pleasant, professional demeanor to ensure patients always feel welcome. Multitasking is essential.

Responsibilities

• Perform registration functions, including updating demographics, verifying insurance, collecting point-of-service payments, and documenting registration information in an electronic system.
• Confirm accounts have accurate information to ensure clean billing.
• Perform visit closure activities, including collecting payments and any necessary follow-up.
• Provide the highest level of customer service to patients and families during registration and wayfinding.
• Greet patients in a friendly, courteous, and professional manner, both in person and over the phone.
• Check patients in and out.
• Verify insurance eligibility and benefits using online systems or by contacting payers directly.
• Collect copayments, coinsurance, and deductibles.
• Assist with clerical duties such as copying, scanning, faxing, and maintaining patient files.
• Answer and screen phone calls, directing them to the appropriate individual or providing requested information (e.g., directions, fax numbers, website).
• Confirm all paperwork is filled out correctly.
• Maintain a clean and presentable front desk, waiting room, and children’s play area, including housekeeping duties like emptying trash, vacuuming, and cleaning counters.
• Encourage a friendly and respectful work environment.
• Provide a customer-focused, reassuring atmosphere to encourage patient retention.
• Follow all HIPAA policies and procedures, as well as company policies.
• Attend staff meetings and huddles as required.

Requirements

• Minimum typing speed of 50 words per minute.
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or 1 year of customer service experience.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Basic understanding of insurance, medical terminology, and billing codes (e.g., DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication and customer service skills.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to follow detailed written or oral instructions and handle standardized situations.
• Ability to work independently, self-directed, and with individuals from diverse backgrounds.
• Analytical and problem-solving skills, including managing conflict and seeking supervisor assistance when needed.
• Daily focus on meeting productivity standards.
• Familiarity with general office equipment (telephones, photocopiers, scanners, credit card machines, fax).
• Computer literacy (Word, Excel, Outlook).
• Ability to multitask and prioritize demands effectively.
• Solid work history.

Physical Demands

• Standing, walking, use of hands, reaching, sitting, talking, and listening.
• May require lifting up to 10 pounds.
• No special vision requirements.

Work Environment

• Operates in a healthcare setting with potential exposure to contagious illnesses or diseases.
• Routine use of standard office equipment (telephones, computers, photocopiers, calculators, filing cabinets).
• Moderate noise exposure.

Non-exempt position. Hours scheduled based on operational need.