Patient Access Advocate, Full-time Nights

About the role

Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties.

Responsibilities

• Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
• Collect copayments, coinsurance, deductibles.
• Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual.
• Take and direct messages as necessary.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure front desk, waiting room area and children’s play are always clean and presentable.
• Assure a clean work environment.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Requirements

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• High school diploma or general education degree (GED)
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.

Qualifications

• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse background.
• Analytical and problem solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.

Work Environment

This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.

Physical Demands

This position includes standing, walking, use of hands, reaching, sitting, talking and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

Schedule

Non-exempt. Incumbent will be scheduled based on operational need, working full-time nights from 7pm-7am.