Patient Access Advocate, Full Time, Midshifts

About the Company

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Through partnerships with respected, high-performing health systems like Baptist Health, Intuitive Health brings its innovative care model to communities known for clinical excellence. Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves, consisting of 10 hospitals, employed and independent physicians, and more than 470 points of care. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

About the Role

Part-time position, 9 AM–9 PM, 2 shifts per week including weekend rotation.

Responsibilities

• Greet patients with a smile, answer phones, and perform general clerical duties.
• Maintain a pleasant, professional demeanor to ensure patients always feel welcome.
• Perform registration functions, including updating demographics, insurance verification, and collection of point-of-service payments.
• Ensure accurate account information for clean billing.
• Perform visit closure activities, including collecting payments and any needed follow-up.
• Provide the highest level of customer service to patients and families during registration and wayfinding.
• Check patients in and out.
• Verify insurance eligibility and benefits using online systems or direct contact with payers.
• Collect copayments, coinsurance, and deductibles.
• Assist with clerical duties such as copying, scanning, and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls, directing them to the appropriate individual or providing information such as company address, directions, fax numbers, and website details.
• Confirm all paperwork is filled out correctly.
• Maintain cleanliness of the front desk, waiting room, and children’s play area, including housekeeping duties like emptying trash, vacuuming, and mopping.
• Encourage a friendly and respectful work environment.
• Follow all HIPAA policies and procedures, as well as company policies.
• Attend staff meetings and huddles as required.

Requirements

• Minimum typing speed of 50 WPM.
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic knowledge of Microsoft Office products (Word, Excel, Outlook).
• Basic understanding of insurance, medical terminology, and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication and customer service skills.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to work independently, manage conflict, and seek supervisor help when needed.
• Analytical and problem-solving skills.
• Familiarity with general office equipment (telephones, photocopiers, scanners, credit card machines, fax).
• Computer literacy (Word, Excel, Outlook).
• Ability to multitask, prioritize demands, and work with individuals from diverse backgrounds.
• Solid work history.

Physical Demands

• Standing, walking, use of hands, reaching, sitting, talking, and listening.
• May require lifting up to 10 pounds.
• No special vision requirements.

Work Environment

• Healthcare setting with potential exposure to contagious illnesses or diseases.
• Routine use of standard office equipment (telephones, computers, photocopiers, calculators, filing cabinets).
• Moderate noise exposure.

Schedule

Part-time, 2 shifts per week (9 AM–9 PM), including weekend rotation.