Patient Access Advocate, Full Time Day Shift, 9mile

About the role

The Patient Access Advocate is responsible for various clerical duties within a healthcare facility, including greeting patients, performing registration functions, verifying insurance, collecting payments, and providing customer service.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Check patients in and out.
• Perform visit closure activities, including collecting payment and any needed follow-up activities.
• Provide the highest level of customer service to patients/family at the time of service.
• Confirm all paperwork is filled out correctly.
• Ensure the front desk, waiting room area, and children’s play area are always clean and presentable.
• Encourage a work environment that is friendly and respectful.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Requirements

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• Basic knowledge of Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse backgrounds.
• Analytical and problem-solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend Staff meetings and Huddles as required.

Qualifications

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• Basic knowledge of Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse backgrounds.
• Analytical and problem-solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend Staff meetings and Huddles as required.

Skills

• Basic understanding of insurance.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS).
• Exceptional communication skills and customer service.
• Basic math skills.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse backgrounds.
• Analytical and problem-solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.

Benefits

This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

Schedule

Full Time Days, 7A-7P, 3 shifts per week to include weekend rotations.

Pay

Non-exempt. Incumbent will be scheduled based on operational need.