Pathway of Hope Case Manager

About the role

Case management within the Pathway of Hope is a process by which a skilled helper partners with a family to plan and achieve realistic goals over time, ultimately leading to self-sufficiency. This comprehensive, holistic case management approach extends beyond providing relief, a one-time service, or addressing urgent needs. Case managers walk alongside their clients, accompanying them from start to finish.

Responsibilities

• Serves as a primary point of contact, assisting clients in coordinating necessary services and resources to address the client’s complex needs.
• Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each client’s needs and available resources.
• Empower the clients to access the resources available to them effectively.
• Collaborate with clients to develop, implement, and review an individualized action plan that aims to avoid fostering dependence.
• Monitor and document clients’ progress toward their goals using standardized forms and enter the relevant information into the client registry (ServicePoint) in a timely manner.
• Oversee the Comprehensive Emergency Assistance Program (CEAP) through the following actions:
• Meet with clients to conduct an initial intake, including a detailed application that outlines their needs.
• Compile a monthly budget for each client seeking assistance.
• Meet with the Corps Officer to determine eligibility for services and the amount provided to the client.
• Conduct financial literacy courses and present them to the bookkeeper at Divisional Headquarters for processing.
• Maintain all client files with pertinent information.
• Conduct intake interviews and assessments via phone and in person, connecting families to resources for urgent needs.
• Conduct outreach to identify individuals in need of services and referrals.
• Prepare monthly statistical reports as requested and attend monthly coordination meetings.
• Provide continuity of client services through case transfer or case closure.
• Provide, refer, or arrange for families to receive services and resources identified in their action plan.
• Collaborate with other organizations to guide clients through the delivery sequence, ensuring the avoidance of duplication of benefits or services.
• Advocate with and for clients by providing support and advocacy with governmental and non-governmental agencies and organizations when necessary.
• Screen applicants promptly and respond to their needs to identify the urgency of their requirements and direct them to the appropriate services, providing accurate and timely information and referrals.
• Work with a designated pastoral care representative to schedule spiritual guidance sessions at the client’s request.

Requirements

• A bachelor's degree in the related social services field is preferred; three years of case management experience are required.
• Ability to communicate effectively, both verbally and in writing.
• Ability to maintain ethical conduct following organizational policy and carry out business consistent with the organization's mission, values, and policies.
• Ability to work without close supervision on assigned duties and willingness to seek and accept supervision as needed.
• Bilingual in English and Spanish is a plus.
• Computer proficiency required, particularly in Microsoft Office.
• Demonstrated sensitivity to issues related to poverty and the barriers faced by low-income people.
• Excellent interpersonal skills, including empathetic listening.
• Must complete KeepSAfe and other required training upon hire.
• Must have a valid driver’s license and a clean driving record.
• Prior experience with motivational interviewing and the strengths-based perspective is a plus.
• Will respect and promote the interests of The Salvation Army.

Qualifications

• Must have a valid driver’s license and a clean driving record.
• Prior experience with motivational interviewing and the strengths-based perspective is a plus.
• Must complete KeepSAfe and other required training upon hire.

Skills

• Excellent interpersonal skills, including empathetic listening.
• Must have a valid driver’s license and a clean driving record.
• Prior experience with motivational interviewing and the strengths-based perspective is a plus.

Benefits

The Salvation Army offers a comprehensive benefits program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low-cost employee premiums, co-pays, and deductibles.
• Employer-funded pension plan (100% vested after five years of eligible service).
• Telehealth/online doctor visits.
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee).
• Voluntary life insurance.
• Short-term disability coverage (no cost to employee).
• Long-term disability coverage.
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance).
• Flexible spending accounts for health care and dependent care.
• 403(b) tax-deferred annuity plan.
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave.
• Eligibility for the federal government’s Public Student Loan Forgiveness Program.

Pay

Salary range: $35,000 - $45,000 annually.

Schedule

Monday-Friday; 8:30 am - 4:30 pm.