Case Manager - Pathway of Hope @ Independence Corp

About the role

The role involves coordinating social services activities for the corps, providing direct assistance and/or referral to clients, assessing families for eligibility in the Pathway of Hope (POH) program, and delivering POH services using a strength-based case management model.

Essential Functions

• Conduct regular outreach to social services sites and other locations in the community to identify eligibility requirements.
• Engage and build rapport with target population.
• Conduct screening interviews with potential applicants in accordance with POH eligibility requirements.
• Present potential participants to POH team, which includes the corps officer, corps support staff, and Divisional POH program manager.
• Provide appropriate referrals for individuals not eligible for POH services.
• Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations.
• Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives.
• Schedule regular meeting times with participants to develop and review goals and objectives.
• Conduct home visits as determined by the case plan.
• Assist participants in connecting to and accessing appropriate community resources.
• Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
• Provide financial assistance in accordance with program policies and procedures.
• Cookordinate case management efforts with all staff and contracted services to meet individual and family needs.
• Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination.
• Be available during off hours to respond to an emergency.
• Maintain life skills and budgeting classes.
• Maintain comprehensive and detailed case notes on all participants.
• Complete required documentation of all educational groups.
• Prepare case records for proper storage after participant discharge.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Maintain comprehensive demographic data as required on all participants.
• Submit monthly summary of service statistics to the Pathway of Hope program manager.
• Maintain accurate records of financial assistance provided to participants in their file and in The Salvation Army Information Management System (SIMS).
• Complete other reports as requested.
• Attend agency and community meetings as requested.
• Attend supervisory meetings.
• Attend corps team meetings.
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
• Provide guidance and support to community volunteers working with the program.
• Represent the agency’s purpose, philosophy, and function to the community.
• Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings.
• Participate in other program and outcome evaluation activities.
• Aid POH program manager in the annual POH evaluation/outcomes measurement for Corps and summary/review report to the Divisional Social Services Director.
• Report any POH challenges and work with the POH Program Manager to develop an action plan to address program development needs.
• Aid POH program manager in the completion of quarterly random record reviews and annual review of compliance with standards in order to assure program evaluation/certification requirements.
• Attend training sessions that support the initial implementation phase and ongoing training requirements for POH.
• Attend in-service training and outside conferences/workshops as requested and approved by the Corps Officers or POH program manager.
• Participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned.

Minimum Qualifications

• Education: Degree in human service area; prefer bachelor’s degree from an accredited college or university. Extensive experience in strength-based case management may substitute for bachelor’s degree.
• Experience: Minimum of two years of case management experience in a comparable social service program that offers multi-faceted case management interventions designed to address the needs of families utilizing a strength-based approach.
• Skills/Abilities: Experience and/or strong interest in community outreach, organization and community capacity development; Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner; Ability to collaborate on complex social issues within families and communities; Ability to be creative, original, intuitive, and perceptive; Ability to think logically and critically; Ability to envision a project from beginning to end; Ability to solve complex problems, make appropriate judgments and decisions; Ability to speak and understand Spanish and English in a manner that is sufficient for effective communication with others; Demonstrated capacity to teach adults; Familiarity with Salvation Army policies and procedures; Excellent oral and written communication skills; Clear criminal record.