Pathway of Hope Case Manager

Essential Duties And Responsibilities

• Provides casework services to ensure the full implementation of the Pathway of Hope model within the assigned Corps.
• Provides intake and assessment services as defined by the Pathway of Hope curriculum.
• Delivers the full range of Pathway of Hope individualized services for a minimum of 20 families annually, including:
• Conduct pre-screening and intake of participants using specified assessment tools.
• Families must meet low-income guidelines with an emphasis on vulnerable populations within the surrounding communities.
• Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
• Conduct goal setting steps with participants formulating change-oriented action plans.
• Conduct follow-up case management meetings with participants.
• Refer participant to internal and/or external services designed to address identified goals.
• Monitor and track participants progress in goal attainment on the action plans.
• Develop plans to address transition needs and ongoing documentation of progress.
• Enters client data and reporting of information into the SIMS system that supports local, national, and territorial POH program outcomes.
• Maintains case files for each client that includes all assessments, action plans, case notes, graduation plans.
• Participates with POH planning and program development at assigned sites.
• Participates in scheduled cluster meetings, conference calls and individual consultation/supervision meetings with the Regional Social Work Manager.
• Participates in meetings with Corps Officer and other Corps staff.
• Participates in Divisional or Territorial educational forums and webinars designed to facilitate understanding of a wide range of topics (especially related to case management and POH).
• Maintains working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
• Conduct outreach initiatives during pantry distribution times, within the community, at community meetings, etc.
• Develop and participate in outreach and community partnership initiatives to strengthen community engagement and access to services, including participation in community-based activities and meetings.
• Ensures the accuracy of data entry into the database.
• Serves on committees related to case management, emergency assistance and building sufficiency, as requested or appointed.
• Program Evaluation and Certification
• Keeps records in compliance with standards in order to assure for program evaluation/certification requirements.

Other Duties As Assigned

Reporting Relationships

• This position reports to the Corps Officer(s) with guidance from the Regional Social Work Manager.
• This position will work in conjunction with the Program Services Analyst and Regional Social Work Manager to support reporting and data collection needs, when necessary.
• This position works collaboratively with Corps Officer(s), and social services with the goal of ensuring effective delivery of quality services within the context of mission objectives.
• In contacts related to this position’s duties, this individual acts as a representative of The Salvation Army and its mission.

Performance Measurements

• This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.
• A 30, 60, and 90-day performance review will be conducted.

Education/Experience

• Bachelor’s degree in a human service area required.
• A BSW is preferred.
• Minimum of two years of experience in casework or social service.
• A valid driver’s license and clearance of The Salvation Army’s MVR process.
• Bilingual (English/Spanish) with an ability to communicate fluently in Spanish preferred.
• Complete the Territorial Caseworker Certification Program, within the first 90 days of hire.

Competencies

• Willing to promote the mission of The Salvation Army.
• Ability to collaborate on complex social issues within families and communities.
• Demonstrated capacity to interact effectively with families.
• Ability to be creative, original, intuitive, and perceptive.
• Ability to think logically and critically.
• Ability to envision a project from beginning to end.
• Ability to solve complex problems, make appropriate judgments and decisions.
• Good communication (verbal and written) and interpersonal skills.
• Able to use diplomacy and good judgment.
• A strong attention to detail.
• An ability to work with confidential material.

Position Limitations

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Regional Social Work Manager, and the Corps Officer(s) informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

Physical Demands/Work Environment

• This position is required to do moderate physical work and must be able to lift 25 lbs.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
• The work environment for this position includes an office environment with a low noise level.
• Must be able to travel to assigned service sites.
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.