PAT CARE/SUPP ASSOC-SLEEP CTR

General Summary/Responsibilities

The Patient Care Support Associate is accountable for performing all clinical and office duties associated with moving patients through the Sleep Center. They must demonstrate customer focus and expert functional/technical skills in order to effectively communicate and support physicians, physician offices, patients and co-workers.

Responsibilities

• Managing multiple physicians' schedule templates
• Accurate patient registration and billing
• Collecting and entering all pertinent financial information and demographics into the electronic record
• Verification of insurance benefits
• Rooming patients
• Obtaining patient vitals
• Managing miscellaneous reports and data for the physician in a clinic setting
• Making confirmation calls
• Organizing data for sleep techs
• Instructing patients in preparation for sleep studies
• Fielding basic patient questions pertaining to sleep studies
• Obtaining prior authorizations and referrals as required by insurance companies
• Functioning as a patient advocate when necessary in dealing with insurance and home care equipment companies
• Managing multiple phone lines
• Coordinating billing and physician scheduling with the Pulmonary office
• Scheduling patient appointments
• Entering charges
• Accurately collecting, filing and documenting information in the patients' electronic and paper charts

Minimum Qualifications

• HS-High School Diploma