Pat Access Rep Ld

About the Role

We're looking for a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. In this role, you'll act as a go-to resource for Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families.

What You’ll Do

• Cook up daily staffing and scheduling to ensure smooth department coverage
• Adjust assignments in real time based on business needs
• Communicate updates and staffing changes with the team
• Step in to support front-line operations when needed
• Support leadership with data tracking, reporting, and process improvements
• Lead or contribute to meetings and development initiatives
• Identify training needs and partner with leadership to improve workflows
• Welcome and assist patients and families with professionalism and care
• Guide patients through registration and answer questions
• Ensure a seamless, supportive experience from arrival to check-in
• Collect and enter accurate patient demographic and insurance information
• Verify details to prevent billing or registration errors
• Maintain compliance with HIPAA and confidentiality standards
• Serve as a mentor/preceptor for team members

What You Bring

• Education: High School Diploma or equivalent (required), Associate’s or Bachelor’s degree (preferred)
• Experience: 2–3+ years in Patient Access or healthcare setting (required), Experience with Epic or similar EHR systems (preferred)
• Skills & Strengths: Strong organizational and multitasking skills, Ability to lead, coach, and support a team, Excellent communication and problem-solving abilities, Customer-focused mindset with empathy and professionalism, Experience handling conflict and using de-escalation techniques, High attention to detail and data accuracy

Work Expectations

• Flexibility to work: Weekends, Holidays, On-call shifts, Various shifts/locations within the region, Willingness to travel between sites as needed

Why You’ll Love This Role

• Make a direct impact on patient experiences
• Grow your leadership and operational skills
• Work in a collaborative, supportive environment
• Be part of a team focused on continuous improvement and care excellence