Pat Access Rep Ld

About the Role

We're looking for a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. In this role, you'll act as a go-to resource for Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families.

What You’ll Do

• Coordinate daily staffing and scheduling to ensure smooth department coverage.
• Adjust assignments in real time based on business needs.
• Communicate updates and staffing changes with the team.
• Step in to support front-line operations when needed.
• Support leadership with data tracking, reporting, and process improvements.
• Lead or contribute to meetings and development initiatives.
• Identify training needs and partner with leadership to improve workflows.
• Welcome and assist patients and families with professionalism and care.
• Guide patients through registration and answer questions.
• Ensure a seamless, supportive experience from arrival to check-in.
• Collect and enter accurate patient demographic and insurance information.
• Verify details to prevent billing or registration errors.
• Maintain compliance with HIPAA and confidentiality standards.
• Support onboarding and training of new team members.
• Help maintain up-to-date training materials and competency standards.
• Serve as a mentor/preceptor for team members.

What You Bring

• Education: High School Diploma or equivalent (required), Associate’s or Bachelor’s degree (preferred).
• Experience: 2–3+ years in Patient Access or healthcare setting (required), Experience with Epic or similar EHR systems (preferred).
• Key Skills & Strengths: Strong organizational and multitasking skills, Ability to lead, coach, and support a team, Excellent communication and problem-solving abilities, Customer-focused mindset with empathy and professionalism, Experience handling conflict and using de-escalation techniques, High attention to detail and data accuracy.

Work Expectations

• Flexibility to work: Weekends, Holidays, On-call shifts, Various shifts/locations within the region, Willingness to travel between sites as needed.

Why You’ll Love This Role

• Make a direct impact on patient experiences,
• Grow your leadership and operational skills,
• Work in a collaborative, supportive environment,
• Be part of a team focused on continuous improvement and care excellence.

Additional Information

This role may include additional responsibilities or projects as needed. Employment is at-will and does not constitute a contract. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.