Passenger Service Resource Planner
About the Role
The Menzies Aviation Passenger Service Resource Planner (Allocator) oversees operation manpower, ensuring efficient crew assignment under pressure. This role involves accountability for safety, resource management, operational standards, and direct communication with airport customers as needed.
Responsibilities
- Manage daily and real-time manpower allocation, coordinating closely with the Timekeeper and assigning staff to flights.
- Serve as the primary point of contact for operational updates, flight information, and communication across teams and managers.
- Ensure compliance with safety and security standards, monitor performance, report significant deficiencies, and recommend process improvements.
- Handle functional tasks, including flight close-out data entry, monitoring radio communication, and liaising with airline and airport stakeholders.
- Other duties as assigned.
Requirements
- Prior Passenger Service/Airline experience required.
- Advanced computer skills, including proficiency with Excel.
- Must be 18 years of age or older.
- Pass all pre-employment testing, including a drug screen, FBI background check, employment history verification, and Custom Seals.
- Ability to proficiently read, write, and speak English.
- Must be available and flexible to work variable shifts, including weekends and holidays.
Benefits
- Frontier Airlines Flight Benefits.
- Medical, Dental, and Vision insurance.
- Paid Vacation.
- 401K Savings Plan.
- Employee Assistance Program.
- Pet Discount Coverage and Pet Insurance Plan.
- Uniform provided.
- $40.00 Monthly Bus/Train Voucher or FREE Airport Parking.
Pay
$22.00 per hour.
Working Conditions
The work environment includes exposure to outside weather conditions, moving mechanical parts, high voltages, high hydraulic/pneumatic pressures, very loud noise levels, fumes or airborne particles, hazardous substances, and occasional work in high or precarious places.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to handle objects or tools, reach with arms, climb or balance, and talk or hear. Tasks may include digging, shoveling (e.g., snow removal), lifting, bending, stooping, and debris removal. The employee must frequently lift and/or move up to 70 lbs.
Safety, Security, Wellbeing, and Compliance
You are responsible for taking reasonable care of your own health, safety, and wellbeing, as well as that of others, in accordance with provided training and workplace safety rules. The company is committed to a safe working environment and enforces a Substance Misuse Policy, including regular testing for alcohol and drugs.