Passenger Service Dispatcher

Responsibilities

• Oversight of the operation and directing Wheelchair Assistants to flights efficiently.
• Communicating with clients and passengers to ensure timely arrival of agents for flights.
• Continuous planning and timely communication to maintain an effective operation.
• Receiving and preparing tickets at the start of the day and processing them for the wheelchair crew.
• Tracking wheelchair location and job status via phone or two-way radio.
• Performing general clerical duties such as photocopying, faxing, mailing, and filing.
• Relaying work orders, messages, and information to or from work crews.
• Primarily responsible for dispatching wheelchair and walker vehicles.
• Filling in for Wheelchair Assistants as needed.

Qualifications

• High school diploma/GED or equivalent work experience.
• At least 18 years old.
• Available to work various shifts.
• Ability to obtain an Airport Badge.
• Operations experience preferred.
• Ability to multi-task.
• Customer service experience preferred.
• Experience in dispatching and/or coordinating transportation routes for groups of people.
• Skilled in communicating using two-way radio and telephone equipment.
• Excel experience preferred.
• Able to meet attendance schedule with dependability and consistency.
• Dispatcher and computer experience preferred.
• Able to work with private information in a confidential and professional manner.
• Able to stand for long periods of time.
• Clean & well-maintained uniforms must be worn on shift.
• Additional requirements as specified by management.

Additional Requirements

• Regularly use hands and fingers.
• Communicate with customers and fellow employees.
• Sit, reach with hands and arms, stand, walk.
• Climb, balance, stoop, kneel, crouch.
• Twist, turn, stretch, bend on a frequent basis.
• Lift and move up to 75 pounds regularly.
• Moves in a relatively quick manner.
• Close vision, peripheral vision, and ability to adjust focus required.

Benefits

• Medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.