PAS Representative

About the role

As a PAS Representative you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. This is a perfect opportunity to apply your great customer service skills and make patients and visitors feel welcomed. A career with our team is a great opportunity if you are just starting out or have many years of experience. Located at Banner Imaging - 6424 E Broadway Rd, Suite 101, East Mesa, AZ, with possible floating assignments to Gilbert, Tempe, and Ocotillo as needed. Day shift.

Responsibilities

• Helps provide a positive customer experience by welcoming patient to facility, introducing self, explaining what rep intends to do with patient, thanking them for choosing Banner Health.
• Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services.
• Verifies patient’s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from payors.
• Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s).
• Must consistently meet monthly individual accuracy goal as determined by management.
• Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre‑registration process.
• As assigned, collection attempts may be made at the bedside.
• Must consistently meet monthly individual collection target as determined by management.
• May provide financial counseling to patients and their families.
• Explains company financial policies and provides information on available resources, offers, and assists patients with applying for Medicaid.
• Assists patients with completing all financial assistance programs (basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
• Acts as a liaison between the patient, billing department, vendors, physician offices and the payor to enhance account receivables performance, meet payment collection goals, resolve outstanding issues and/or patient concerns, and maximize service excellence.
• Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns.
• Works to meet the patient’s needs in financial services.
• Consistently meets monthly individual productivity goal as determined by management.
• Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately.
• Identifies opportunities to improve process and practices good teamwork.
• Provides a variety of patient services and financial services tasks.
• May be assigned functions such as transporting patients, precepting new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Financial Services team.
• Works independently under regular supervision and follows structured work routines.
• Works in a fast‑paced, multi‑task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care.
• Requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided.
• Primary external customers include patients and their families, physician office staff and third‑party payors.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge of common office software, word processing, spreadsheet, and database software.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the