Acute PAS Representative

Great options and great opportunities at Banner Health, a stable and values-driven organization. Located in Gilbert, Arizona, our Banner Gateway Medical Center and MD Anderson Cancer Center offer a 40-bed, all-private, Level 4 trauma-designated Emergency Department equipped to diagnose and treat a wide range of illnesses and injuries. Banner Gateway is a fully electronic medical center designed to enhance patient outcomes, healing, and safety in a patient- and family-focused environment.

About the Role

As an Acute PAS Representative, you will serve as the first point of contact at our healthcare facilities, helping patients navigate the administrative aspects of accessing medical care. This hospital-based role spans departments such as the Emergency Department, Inpatient, Obstetrics, Outpatient, and more.

Schedule: Monday–Friday, 8:00 AM–5:30 PM, with occasional weekend shifts (8:00 AM–12:00 PM) as needed with advanced notice.

Responsibilities

• Conduct in-person patient intake and registration, providing superior customer service.
• Accurately identify and obtain authorizations for patients’ insurance, verify eligibility and benefits, and generate patient estimates for services rendered.
• Provide financial counseling and collect patient liability, including full payment, Banner Line of Credit applications, payment plans, or Banner Financial Assistance applications.
• Verify and input patient demographics into the Electronic Health Record (EHR), ensuring thorough documentation to maximize reimbursement and minimize denials.
• Demonstrate proficiency with multiple services, including inpatient, observation, emergency, obstetrics, surgery, and imaging, potentially covering services 24/7.
• Understand and apply insurance guidelines for all services, including verifying, reading, and interpreting insurance benefits.
• Create a positive first impression for patients through effective communication and interactions.
• Submit timely notifications according to payer authorization guidelines to reduce or eliminate denials.
• Consistently meet all registration-related key performance indicators as determined by management.
• Obtain federal/state compliance information, consents, and documentation required by patients’ insurance plans, including completing CMS-required hospital-based compliance forms.
• Use multiple computer applications proficiently.
• Perform additional patient and financial services tasks, such as transporting patients, training new hires, recapping/posting daily deposits, or other assignments within the Patient Access Services team.
• Work independently under regular supervision, following structured routines in a high-volume, fast-paced clinical environment. Requires adaptability, critical thinking, independent decision-making, and the ability to prioritize work for timely patient care.

Requirements

• High school diploma or GED required.
• Customer service skills or experience in patient financial services, financial collections, or the insurance industry (1+ years preferred).
• Ability to manage multiple tasks simultaneously with minimal supervision and work both independently and collaboratively in a team environment.
• Strong interpersonal, oral, and written communication skills to interact effectively with diverse audiences.
• Proficiency in common office software, including word processing, spreadsheets, databases, and typing.
• For employees working in behavioral health clinical settings serving children at Banner Behavioral Health Hospital, BTMC Behavioral, BUMG, BUMCT, or BUMCS: Must possess and maintain an Arizona Fingerprint Clearance Card. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Associate’s degree.
• CRCR (Certified Revenue Cycle Representative) certification from the Healthcare Financial Management Association (HFMA).
• CHAA (Certified Healthcare Access Associate) certification from the National Association of Healthcare Access Management (NAHAM).
• Knowledge of medical terminology or healthcare systems.