Patient Services Representative

Location: Float between multiple clinics as needed

Status: Full-Time

Schedule

Monday‑Friday, 8:00 am‑5:00 pm (occasional Saturdays 8:00 am‑1:00 pm)

Responsibilities

• Patient registration: enter complete accurate patient demographic and insurance information in the system; greet patients, verify and correct demographics and insurance information; copy insurance card and add to medical record; communicate changes to appropriate areas; obtain patient signature and add form to record; collect and enter co‑pay; complete sliding‑scale fee and make cards for patients.
• Patient checkout: verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate, and collect balance due; run daily close reports and reconcile cash, checks, and credit‑card charges; complete individual and/or practice reconciliation report including bank deposit slip.
• Scheduling: enter necessary patient demographics for new patients, verify information for established patients; choose appointment time based on patient request, provider availability, and urgency.
• EPIC system maintenance: update missing guarantor, correct errors to ensure charges are captured and processed, meet or exceed site error goals.
• Billing and insurance support: respond to patients and staff with billing and insurance questions; resolve work‑queue errors through research and analysis of charts, notes, pre‑authorizations, hospital documents; work closely with practice coder in resolution process; serve as practice Revenue Cycle Advocate; act as resource for front‑desk registration to ensure insurance accuracy; resolve patient billing concerns.
• Teamwork and communication: work within a team to achieve patient and team goals; share and initiate regular professional communication with co‑workers; participate in regular staff meetings; identify improvement opportunities and actively participate in improvement processes; participate in quality‑improvement activities.
• General duties: answer phones, provide accurate follow‑up, take and communicate messages; provide coverage at other clinic sites as needed; file, make copies, fax.

Qualifications

• High school diploma or GED.
• One year of clerical experience in a medical office setting is preferred but not required.
• Bilingual in English and Spanish is a plus but not required.
• Other related experience may be considered in lieu of medical office experience.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short‑Term & Long‑Term Disability
• Life Insurance
• 401(k) Retirement Plan with discretionary match
• Paid Time Off (PTO)
• Holiday Pay
• Employee Assistance Program (EAP)

Company Description

Charlotte Community Health Clinic, Inc. is a Federally Qualified Health Center (FQHC) founded in 2000 by volunteers. It provides high‑quality medical, dental, and behavioral health services for children and adults, with a special purpose of serving the underserved. The clinic accepts most major health insurance plans, Medicaid, and Medicare, and offers a discount program for patients without insurance based on income and family size. The organization is growing and seeks to recruit, develop, and retain a team that shares its passion for serving those in need.