Patient Services Representative

About the role

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve. Transplant, Cellular Therapy, and Hematology Outpatient Department with a primary focus on complex scheduling and referral management.

Responsibilities

• Responsible for complex patient/customer problem solving, including high-level discernment when registering patients in treatment rooms.
• Performs administrative functions, including but not limited to: assists with patient check‑out; schedules patient appointments, incoming/outgoing referrals, in‑office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi‑department deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to Epic.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk‑mitigating measures where appropriate and completes all position and unit safety‑related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or related fields

Skills

• Complex patient/customer problem solving with high‑level discernment
• Scheduling patient appointments, incoming/outgoing referrals, in‑office procedures, surgeries and tests
• Insurance authorization acquisition and verification
• EMR/EHR scanning and Right Fax faxing/uploading to Epic
• Training new team members using standard work
• Participating in safety initiatives and risk mitigation
• Maintaining and modifying provider templates
• Navigating external patient referral portals
• Reconciling multi‑department deposits
• Assisting with retroactive insurance denials/appeals

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals
• On‑demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match
• Eligibility for benefits determined by employment type and status

Schedule

• Full‑time, 40 hours per week
• Shift: 8:00 a.m. to 4:30 p.m., Monday–Friday
• No weekend work required