Party & Event Host / Retail Service Associate

Event Coordination

• Coordinate multiple events including children’s birthday parties and other craft classes or events.
• Create and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Facilitate and instruct party participants in the completion of craft projects.
• Perform face painting and other activities.
• Communicate events with clients and store team members.
• Adjust plans and events based on client's feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Educate customers on Voice of Customer (VOC) survey.
• Aid in Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations.
• Promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lift heavy boxes and access high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled.
• Some stock rooms may not be climate controlled.
• Sometimes work outdoors if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.