Party Event Host

About the role

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests while delivering friendly customer service, assisting with shopping and checkout, and completing operational tasks as needed.

Responsibilities

• Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages (4 to 94+) by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects; perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client feedback and needs; create backup or emergency plans when required.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in custom framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Qualifications and Skills

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with others, including guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills (written, verbal, nonverbal, and listening).
• Organizational skills, interpersonal skills, and creative problem‑solving skills.
• Retail and/or customer service experience required.

Physical Requirements and Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Public retail store setting; public areas are climate‑controlled; some stock rooms may not be climate‑controlled.
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Benefits

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Everyday perks such as employee discounts and access to partner discount programs.