Parts Supervisor

Responsibilities

• Aid the Parts Manager in managing the parts department.
• Interpret catalogs or computer displays to find replacement part numbers and prices.
• Determine necessary replacement parts based on inspections, customer requests, or descriptions of malfunctions.
• Tackle escalated customer service issues and ensure their resolution.
• Boost revenue by contacting customers and recommending additional or related components.
• Create and process sales orders for the shop, walk-in traffic, emails, or phone calls.
• Handle payments or secure credit authorizations.
• Manage inventory control and conduct cycle counts under the supervision of the Parts Manager.
• Inform customers about parts modifications, supersessions, and the benefits of Genuine replacement parts.
• Evaluate returned parts and cores for defects, replace faulty items, and process credits or refunds.
• Organize and store parts in stockrooms according to established systems.
• Provide customers with information on the use and features of various parts.
• Maintain a clean and safe work environment.
• Set customer price levels and manage pricing discounts to enhance revenue and meet gross profit margin goals.
• Identify and implement employee development and training opportunities.
• Generate sales quotes for multi-part orders.

Qualifications

• Accurately and thoroughly perform tasks.
• Communicate clearly and effectively both in writing and verbally.
• Take care of customers' needs while adhering to company procedures.
• Wear Personal Protective Equipment (PPE) as required.

Education/Expectations

• High School Diploma or GED.
• Two to five years of related experience.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Experience with Oracle is highly valued.

Benefits

• Comprehensive benefit package including medical, dental, vision, and life insurance.
• Vacation, sick time, and holiday pay.

Pay

Salary range is $75,000.00 to $84,000.00 annually.