Parts Supervisor

Position Summary

Will supervise and schedule shuttle drivers and warehouse employees. Ensure internal and external customer satisfaction. Have dedicated interaction with Branch Management, Inventory Control, Information Technology, and Salesforce. Monitor and ensure stated inventory levels. Elevate Customer loyalty. Promote departmental engagement. Safe equipment operation and working environment. Assist management in efficient Contamination Control. Monitor and maintain Drop service vehicles, drops, and vendors. Provide and record employee training, guidance and discipline to guarantee stated process and policy. Use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking.

Responsibilities

• Supervise and schedule shuttle drivers and warehouse employees
• Ensure internal and external customer satisfaction
• Interface with Branch Management, Inventory Control, Information Technology, and Salesforce
• Monitor and ensure stated inventory levels
• Elevate Customer loyalty
• Promote departmental engagement
• Ensure safe equipment operation and working environment
• Assist management in efficient Contamination Control
• Monitor and maintain Drop service vehicles, drops, and vendors
• Provide and record employee training, guidance and discipline to guarantee stated process and policy
• Use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking

Qualifications

• Bachelor's degree or the equivalent in Business
• Supervisory experience or aptitude
• Ability to coach, mentor, and develop employees
• Excellent presentation, communication and customer satisfaction skills
• Excellent computer skills including Microsoft Word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications

Skills & Knowledge

• Working knowledge of parts counter process and maintenance of all parts-related reports and documentation including: Daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry

Schedule

Regular Work Hours: 7 AM to 5 PM, Monday–Friday. Weekend and after hours support as warranted.

Benefits

• Medical, dental, vision, life insurance
• 401(k) match
• Short- and long-term disability
• Health savings account
• PTO
• Profit Sharing Account

About the Company

For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat® dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors. From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service. Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals. At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals.