Parts Specialist, Clothing & Service Consultant

About the role

Grand Canyon Harley-Davidson is seeking a motivated individual to join our team as a Parts and Service Associate. Located in the scenic North Country of Arizona, we offer a dynamic work environment with opportunities for growth and adventure.

Responsibilities

• Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department.
• Identify correct part numbers specific to a motorcycle.
• Resolve difficult customer problems in a courteous and professional manner.
• Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
• Maintain friendly, helpful demeanor.
• Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.
• Monitor for shoplifting.
• Perform all cashiering functions in accordance with company cash handling policies and procedures.
• Check price tags for alterations.
• Does not accept checks unless processed through cross checks.
• Use appropriate verification procedures for credit card purchases.
• Keep sales floor neat, clean and fully-stocked.
• Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory.
• Ensure merchandise is attractively displayed.
• Maintain cashiering desk/areas in a clean, organized fashion.
• Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
• Aid in answering incoming calls and directing them to the appropriate person or department.
• Make tags for damaged merchandise, deliver daily to designated area.
• Comply with all company and department policies and procedures.
• Perform other related duties as assigned or requested.

Qualifications & Job Requirements

• High School Diploma or equivalent degree or greater required.
• Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Knowledge of applicable laws/policies/principles/etc.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail.
• Interpersonal skills and customer service skills required.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time. Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

Benefits

• Health insurance

Schedule

8 hour shift
Day shift

Experience

• Management: 1 year (Preferred)

License/Certification

• Driver's License (Preferred)

Work Location

In person

Compensation

$18.00 - $19.00 per hour

About Grand Canyon Harley-Davidson

Get out! get cool!! get away!!! to endless awe and adventure in Arizona's North Country - Grand Canyon H-D® country and create your own Arizona adventure!!
Glide into the high county of Coconino County where lofty meadows and mountain peaks pull you into the high country color, and invite you to linger for awhile visiting seven of Arizona's most famous destinations - The Grand Canyon, Sunset Crater, Walnut Canyon, Wupatki National Monument, Meteor Crater, Oak Creek Canyon and the San Francisco Peaks.
Situated in the middle of all this splendor, is the Grand Canyon H-D® dealership in Bellemont on Route 40, Exit 185... a not-to-be-missed anchor point for motorcycle riders. We are located on the original Route 66! Our full service location provides sales, and highly respected service and parts departments and friendly tips for getting the most out of your short or long visit to the area. Visit nearby Biker havens of Williams, Holbrook, Grand Canyon Village and Flagstaff. Explore portions of Route 66. Extend your stay with easy rides to nearby Petrified Forest, Canyon de Chelly, sideroads The Painted Desert, the Mogollon Rim, and Navajo and Hopi lands.

Continued Journey

Strategically located along your way are Grand Canyon H-D® shops to service you and your bikes needs, and to suggest recommended points of interest. Each is a unique location reflecting the character of the area.