Parts Specialist

Pay

$15.00 - $20.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance premiums, schedule-based premiums, facility-based premiums, seasonal premiums, or premiums for specific work performed. Multiple premiums may apply if applicable criteria are met.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk-in customers promptly and assist them in selecting merchandise.
• Support managers and installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent phone service by answering calls according to company policy, looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, process cash/check/credit card transactions, and make accurate change.
• Process exchanges and returns in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily operational tasks such as freight receival, stocking shelves, fronting and facing, cleaning, and completing planogram updates.
• Prepare new, core, and warranty merchandise returns for shipment to the distribution center.
• Assist with monthly stock adjustments and inventory cycle counts.
• Operate store equipment (e.g., brake lathe) after completing required training.
• Perform in-store services for customers (where permitted by state and local laws), such as installing wipers, testing/charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company-mandated eligibility requirements).
• Perform all other duties as assigned.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask, handling customers on the phone and in the store simultaneously.

Qualifications

• Familiarity with automotive parts, cataloging, the Weatherly index system, or automotive sales/service (desired).
• ASE certification (desired).
• Fluency in multiple languages, especially Spanish (highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting on day one.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within the company.