Parts & Service Solutions Representative - Remote, Eastern U.S.

About the role

The Parts and Service Solutions Representative (PSSR), strategic accounts is a customer-facing aftermarket leader responsible for driving profitable parts and service growth through a consultative, solution-based approach. This role serves as a critical hybrid of a technical consultant and revenue driver, acting as the primary interface between end customers, dealer channel partners, and OEM support functions. Unlike capital sales roles, the PSSR owns the lifecycle value realization of installed equipment—ensuring sustained customer performance, uptime, and cost efficiency through proactive engagement and solution development.

Deliverables & Responsibilities

• Drive aftermarket revenue across parts, labor, preventative maintenance (PM), rebuilds, and upgrades
• Expand lifecycle value capture and increase share of wallet within assigned territory
• Promote long-term service agreements and recurring revenue streams
• Proactively manage assigned accounts through regular field engagement with operations and maintenance leadership
• Perform equipment inspections and leverage telematics and operational data to identify opportunities
• Develop structured opportunity pipelines based on installed base insights
• Sell and implement preventative maintenance programs, inspection services, and fluid analysis programs
• Promote Repair Before Failure (RBF) strategies to minimize unplanned downtime
• Translate equipment condition data into actionable parts, service, and rebuild recommendations
• Serve as the primary parts and service liaison between end customers, dealer teams, and OEM support functions
• Partner closely with Capital Sales Regional Sales Managers and Sales Representatives to ensure a frictionless customer experience
• Provide lifecycle cost and uptime insights to customers
• Support capital sales with installed base intelligence
• Position aftermarket solutions as a core component of total customer value

Key Performance Metrics

• Aftersales Revenue Growth & Gross Margin Performance
• PM Contract and Lifecycle Solution Penetration
• Parts and Service Sales Volume
• Field Activity and Inspection Coverage
• Pipeline Value and Conversion Rates
• Repair Before Failure Effectiveness
• Customer Retention and Satisfaction
• Dealer / Channel Engagement

Experience & Competencies

• 10+ years’ experience as a customer-facing service technician or equivalent
• Demonstrated mechanical aptitude in a commercial environment or in aftermarket sales
• 3+ years’ experience leading technical training
• Strong communication skills
• Knowledge of direct and dealer channels
• OEM aftermarket lifecycle, CRM, and Rebuild program experience preferred

Supervisor & Leadership Expectations

None

Travel Requirements

75–85% travel

Work Environment

Office while performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Dealer and Customer Sites

• Working around equipment and on material processing sites require special consideration for safety
• MSHA certification may be required at some locations
• Exposure to chemical, environmental, noise, and physical hazards are possible
• PPE, and site specific safety requirements must be followed, especially in quarries and any areas subject to MSHA inspections
• Driving, on the road or on customer sites, must comply with Astec policy

Culture and Values

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success