Parts & Service Customer Support Representative

Up to $2,000 hiring bonus based on experience. Additional $1/hr bonus for valid CDL. Flexible shifts available.

About the role

The Operations & Customer Service Coordinator supports daily service, parts, and administrative functions for the off-highway engine division. This role ensures technicians, parts personnel, and customers receive accurate, timely support.

Responsibilities

• Greet customers for service and repair needs.
• Communicate with customers in person, by phone, and via email.
• Enter daily technician time into Excede.
• Open, assign, and manage service tickets in Excede.
• Dispatch tickets to technicians via tablets and follow up on job status.
• Close out company vehicle tickets and other service documents monthly.
• Manage service department email inbox and answer incoming calls.
• Verify all tech information, parts, labor, and payment details before closing tickets.
• Ensure all completed jobs have correct parts and labor time.
• Enter invoices into customer portals and monitor for payment.
• Invoice service orders/PMs when jobs are ready.
• Coordinate with accounting to ensure customer accounts have credit to proceed.
• Process credit card payments as needed.
• Maintain the approval basket, ensuring items are reconciled and routed appropriately.
• Verify tickets and forward parts discrepancies for correction.
• Provide customer support.
• Match parts invoices to service tickets for accuracy.
• Assist technicians with locating and sourcing needed parts.
• Order parts as required for technician jobs.
• Conduct cycle counts and support inventory accuracy.
• Ship kits and manage core returns, including related paperwork.
• Ensure shipments and billing of parts are completed daily.

Requirements

• Experience in service operations, parts coordination, or administrative support (preferably in diesel, gas, generator, or off-highway equipment).
• Knowledge of platform systems or similar service/ticketing system.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks, prioritize, and work in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and documentation.
• Basic understanding of parts, engines, or equipment service operations is a plus.
• Valid Driver’s License with good driving record.
• CDL is preferred (qualifies for +$1.00/hr hourly rate).

Work Environment

Office-based role with daily interaction with customers, technicians, warehouse staff, and leadership. Must be able to work independently.

• Frequent movement, standing, walking, and sitting.
• Frequent use of hands to touch, handle, and feel, and reach with hands and arms.
• Regularly lift and/or move up to 50 lbs and occasionally lift and/or move up to 100 lbs with assistance.
• Ability to read and write reports.
• Adhere to Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

Benefits

• Weekly pay.
• Medical, dental, and vision insurance starting the first day of the month after hire.
• Healthcare Savings Account with annual company contribution.
• 401K Savings Plan with company contribution every paycheck.
• Paid holidays and vacation.
• Life and disability insurance.
• Free access to perks and discounts on dining, travel, retail, and other services nationwide.

Pay

Highly competitive salary plus up to $2,000 hiring bonus based on experience. Additional $1/hr for valid CDL.