Parts & Service Clerk

About the role

The Parts and Service Clerk supports Parts or Service Department sales and operational functions by interacting with both internal employees and external customers. This position plays a crucial role in maintaining efficient operations and ensuring customer satisfaction.

Responsibilities

• Prepares and enters orders
• Enters hose rebuild information as required
• Approves invoices as required
• Expedites back orders from Caterpillar as required
• Prepares miscellaneous reports and graphs as required
• Affords support for answering Parts Department phones, forwarding the phone to the proper person, or entering a Parts order for the customer
• Provides general clerical and staff support for Parts Management and Service Manager as required
• Opens, tracks, and inputs data to work orders
• Maintains work order fields, including detailed maintenance of notes, parts, labor, etc.
• Maintains records, logs, and files
• Determines approval/disapproval of repairs
• Enters, reconciles, and pays bills, including P-card and cash expenses
• Creates, checks, and mails invoices and reports
• Reviews work in progress reports to ensure jobs are open no longer than needed
• Performs other administrative tasks as needed
• Provides backup support for various inventory control procedures
• Provides backup support for other parts department functions
• Receives customer calls and walk-in customers, obtaining all pertinent information needed to assist
• Verifies stock tags
• Assists novelty customers, where required
• Assists with vendor returns
• Performs other duties as assigned by manager

Requirements

• High School Diploma or GED
• Prior experience in a Parts Department preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Competencies

• Data Entry
• Telephone
• Reading/Writing
• Reasoning
• Organizational
• Communication
• Math skills

Safety Knowledge

• Basic knowledge of Microsoft Word and Excel

Supervisory Responsibilities

• None

Work Environment

• Noise: Quiet
• Environment: Indoors
• Physical Demands: Talking, sitting, using hands, hearing, ability to kneel or squat, ability to push or pull up to 50 pounds, medium work that requires lifting and/or moving up to 47 pounds or more

Other Duties

• Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Requirements

• To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Equal Opportunity Employer

We are an EEO/AA/Veterans/Disabled employer.