Parts & Service Clerk

About the role

The Parts and Service Clerk supports Parts or Service Department sales and operational functions by interacting with both internal employees and external customers. This position plays a crucial role in maintaining efficient operations and providing excellent customer service.

Responsibilities

• Prepares and enters orders
• Enters hose rebuild information as required
• Approves invoices as required
• Expedites back orders from Caterpillar as required
• Prepares miscellaneous reports and graphs as required
• Affords support for answering Parts Department phones, forwarding the phone to the proper person, or entering a Parts order for the customer
• Provides general clerical and staff support for Parts Management and Service Manager as required
• Opens, tracks, and inputs data to work orders
• Maintains work order fields, including detailed maintenance of notes, parts, labor, etc.
• Maintains records, logs, and files
• Determines approval/disapproval of repairs
• Enters, reconciles, and pays bills, including P-card and cash expenses
• Creates, checks, and mails invoices and reports
• Reviews work in progress reports to ensure jobs are open no longer than needed
• Performs other administrative tasks as needed
• Provides backup support for various inventory control procedures
• Provides backup support for other parts department functions
• Receives customer calls and walk-in customers, obtaining all pertinent information needed to assist
• Verifies stock tags
• Assists novelty customers, where required
• Assists with vendor returns
• Performs other duties as assigned by manager

Requirements

• High School Diploma or GED
• Prior experience in a Parts Department preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Qualifications

• Standing, walking, talking, sitting, use of hands & hearing
• Ability to kneel or squat
• Ability to push or pull up to 50 pounds
• Medium work that requires lifting and/or moving up to 47 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Basic knowledge of Microsoft Word and Excel

Skills

• Safety & Product Knowledge

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - Life and AD&D Insurance, Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay

Pay rate: $19.00 - $28.52 per hour

Schedule

Not specified