Parts Sales Counterperson 1

Pape’ Material Handling, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team. We invest in your growth through robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance.

Responsibilities

• Serve as the go-to parts expert for customers, assisting with maintenance and repair needs both in-person at the counter and over the phone.
• Actively engage with customers to identify their needs and provide recommendations using product literature, specialized software systems, and parts knowledge.
• Translate technical details into actionable parts support to build trust and lasting relationships with clients.
• Provide exceptional customer service, ensuring timely and accurate solutions for parts and equipment inquiries.

Requirements

• Verifiable parts counter experience or applicable mechanical/service experience.
• Basic knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced, team-oriented environment.
• Strong communication skills for selling parts and services in person and over the phone.
• Above-average organizational skills.

Pay

$19.26–26.96/hour (depending on experience).

Benefits

• Competitive pay based on skills, training, and experience.
• Retirement plans: 401(k) & Roth 401(k) with company match.
• Comprehensive insurance: Medical, dental, vision, and prescription coverage.
• Flexible Spending Accounts (Flex Plans).
• Life insurance and short- and long-term disability insurance.
• Employee Assistance Program.
• Online and instructor-led training, plus tuition reimbursement for training programs.
• Progressive vacation plans, sick leave, and paid holidays:
  • 80 hours of vacation (prorated for new hires based on start date).
  • 40 hours of sick leave.
  • 7 paid holidays per year.
  • Vacation tiers increase with seniority.
• Advancement opportunities with a focus on promoting from within.
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
• Access to the largest equipment and parts inventory in the West.
• Open-door policy where your voice is heard and opinions matter.
• Training and mentoring to prepare for your role and support continued learning.