Parts Sales

POSITION SUMMARY

The Part Sales role maintains and controls boat, motor, trailer and ATV parts inventory and assists external and internal customers with purchases of or questions regarding parts.

ESSENTIAL FUNCTIONS

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Supports customers by receiving inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter.
• Researches customer inquiries using Internet sites, manufacturer contacts or on-site reference materials.
• Performs part sales transactions either on the phone or at the parts counter.
• Safeguards funds received and performs till reconciliation procedures on a daily basis.
• Creates purchase orders to buy parts needed for stock, customer or work order requirements and forwards order to appropriate vendor.
• Receives parts ordered and checks shipping documents against merchandise/quantities received for accuracy.
• Enters parts received into the IDS inventory tracking system.
• Places merchandise received in designated locations for easy retrieval.
• Verifies and validates receipt of payment in full before special order parts are shipped.
• Issues parts to technicians and riggers as per work order requirements and subsequently enters those parts issued on work order in IDS to track parts inventory.
• Verifies and completes refund transactions on returned parts or cancellations.
• Ensures returned and warranty parts are sent back to the appropriate vendor and credit is received.
• Prepares for and conducts required parts inventories as per established schedules.
• Reports and reconciles any inventory shortages or parts variances resulting from physical inventory.

EXPERIENCE/QUALIFICATIONS

• High School education or equivalent experience
• Knowledge of marine products helpful

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures such as discounts or percentages and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Good phone etiquette
• Ability to establish and maintain effective working relationships with management, coworkers, and customers
• Ability to operate computer and perform data entry functions

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

• Able to lift up to 50 pounds
• Able to stand for extended periods

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

BENEFITS SUMMARY

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, Voluntary benefits, 401k Retirement Savings, Paid holidays, Paid vacation, Paid sick time, Bass Pro Cares Fund and more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.