Parts Research Analyst

About the role

As a Parts Research Analyst, you'll be the trusted resource for customers and teammates, ensuring the right parts are found, questions are answered, and orders move efficiently.

Responsibilities

• Respond to customer and branch inquiries, research parts, prepare quotes, and process order requests with accuracy and urgency.
• Investigate and resolve parts discrepancies involving purchases, shipments, deliveries, and order fulfillment while coordinating with vendors, suppliers, and internal teams.
• Maintain accurate records, enter information into company systems, and ensure documentation is complete across multiple platforms.
• Handle inbound parts calls and research equipment using online resources, manufacturer documentation, Adobe tools, and reference manuals.

Requirements

• A passion for delivering exceptional customer service, along with strong communication, organization, and multitasking skills.
• Excellent attention to detail and accuracy when entering data and managing documentation.
• The ability to prioritize work, solve problems, and thrive in a fast-paced environment with a strong sense of urgency.
• A high school diploma required; customer service or call center experience preferred, along with proficiency in Microsoft Office applications.

Qualifications

• Strong communication and organizational skills.
• Attention to detail and accuracy in data entry and documentation.
• Prioritization and problem-solving abilities.
• Customer service or call center experience preferred.
• Proficiency in Microsoft Office applications.

Skills

• Exceptional customer service skills.
• Strong communication and organization skills.
• Attention to detail and accuracy.
• Prioritization and problem-solving abilities.
• Experience in customer service or call center roles.
• Proficiency in Microsoft Office applications.

Benefits

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

Pay

Hourly

Schedule

Flexible