Manufacturing Applications Analyst

Job Overview

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Key Job Responsibilities

• Serve as the primary support resource for manufacturing applications and technology solutions within assigned manufacturing facilities.
• Partner with Manufacturing, Operations, Engineering, and IT teams to understand business needs and identify opportunities to improve processes through technology.
• Support the evaluation, implementation, configuration, and ongoing maintenance of manufacturing applications and systems.
• Act as the first point of contact for application incidents, service requests, and technology-related issues, ensuring timely resolution or escalation as appropriate.
• Cook up issue resolution across multiple IT teams, vendors, and business stakeholders to minimize operational disruptions.
• Maintain application performance, service levels, and support metrics to ensure reliable operation of manufacturing systems.
• Aid in the deployment and adoption of new manufacturing technologies, applications, and digital transformation initiatives.
• Contribute to Komatsu's IT/OT convergence strategy by supporting technologies that connect shop floor operations with enterprise systems.
• Identify opportunities for process improvements, automation, and technology enhancements that drive manufacturing excellence and operational efficiency.
• Develop and maintain process documentation, system documentation, knowledge articles, and support procedures.
• Participate in manufacturing technology projects, including system upgrades, implementations, testing, and user training activities.
• Build strong relationships with plant personnel and serve as a trusted technology partner for manufacturing stakeholders.
• Stay current on emerging manufacturing technologies, Industry 4.0 trends, Industrial IoT (IIoT), and best practices to help drive innovation across manufacturing operations.
• Support governance, change management, and continuous service improvement efforts for manufacturing systems and applications.
• Perform other duties and special projects as assigned.

Qualifications/Requirements

• Bachelor's degree in Manufacturing Engineering, Industrial Engineering, Computer Science, Information Systems, Engineering Technology, or a related technical field.
• Internship, co-op, academic project, or professional experience supporting manufacturing, engineering, operations, or technology environments.
• Foundational knowledge of manufacturing systems, manufacturing processes, or shop floor operations.
• Ability to analyze problems, think critically, and troubleshoot technical issues in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Ability to comprehend and interpret technical documentation, system architecture, and business requirements.
• Demonstrated customer-service mindset with a passion for solving problems and helping users succeed.
• Self-motivated learner with a strong interest in manufacturing technology, digital transformation, and continuous improvement.
• Ability to travel up to 25% to support manufacturing facilities and technology initiatives.

Preferred Qualifications

• Knowledge of Operational Technology (OT), Industrial IoT (IIoT), Industry 4.0, Smart Manufacturing, or related technologies.
• Experience supporting, implementing, or working with manufacturing applications, MES, SCADA, HMI, PLC, or other manufacturing systems.
• Exposure to manufacturing, engineering, or operations environments through internships, co-ops, coursework, or professional experience.
• Experience with application development, scripting, reporting, databases, or systems integration.
• Exposure to project management, process improvement, Lean Manufacturing, or continuous improvement methodologies.
• Familiarity with how manufacturing systems integrate with enterprise technologies such as ERP, data analytics, or cloud platforms.
• Interest in the convergence of Information Technology (IT) and Operational Technology (OT) within modern manufacturing environments.

Additional Information

Hiring Range: $90,000 - $115,000
Company Benefits: Health benefits, 401k and/or employee savings programs, employee time off, employee and family assistance programs, disability benefits, life insurance, employee learning and development programs.
Diversity & Inclusion Commitment: Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer.