Parts Representative Hortonville

About the role

Riesterer & Schnell is Wisconsin's premier John Deere dealership, serving farmers and residents for nearly 100 years. Joining the R&S team means being part of the John Deere legacy, helping feed and clothe the world.

Responsibilities

• Makes sure customers are greeted upon arrival to the department and over the phone, using their name as appropriate, waiting on them promptly, and always thanking them for their business.
• Asks appropriate questions to determine the best solution to the customers' parts need. Uses all available resources to find the best solution.
• Works to build a solid business relationship with customers and be a resource for questions.
• Communicates marketing programs to customers, promoting the R&S value.
• Assists Technicians and other Service personnel in retrieving parts, recognizing that shop orders are equally important to the profitability of the Parts department.
• Retrieves parts from inventory, transfers in from another store, or orders as needed.
• Generates an invoice, accepts payment and accurately processes the transaction.
• Covers for other parts department staff during after-hours calls.
• Contacts customers and notifies them when orders are in.
• Faces, stocks and dusts merchandise on the showroom floor on a daily basis to ensure eye-catching displays.
• Creates seasonal merchandising displays to promote sales.
• Shares in the responsibility of after-hours calls with other parts department staff.
• Refers leads on other sales opportunities to R&S staff as appropriate.
• Maintains a clean, neat and safe parts area, observing safety guidelines at all times.
• Assists in maintaining an accurate inventory of all parts on hand, participating in annual physical inventory process as requested.
• Stays up-to-date on equipment and market trends through attending training, product bulletins and other resources.
• Completes all related paperwork in a timely, efficient manner.
• Presents a positive, professional image in dress and conduct at all times.

Qualifications

• Three plus years of previously related experience required.
• Knowledge of farm equipment required.
• Excellent communication skills and ability to work well with people from all levels of the organization, and the general public as well.
• Strong attention to detail and organizational skills required.
• Ability to use a computer and current software programs required.
• Must have a valid driver's license and insurable driving history.