Parts & Rental Counter Specialist - Intermountain Bobcat of Salt Lake City

What You'll Do

• Welcome customers and provide exceptional service at the parts and rental counter.
• Aid customers with parts identification, pricing, availability, and order fulfillment.
• Process equipment rental reservations, contracts, check-outs, returns, and billing.
• Answer phone calls, emails, and customer inquiries regarding parts, rentals, and equipment availability.
• Enter customer, inventory, sales, and rental information accurately into the company management system.
• Receive incoming parts shipments, verify orders, and stock inventory appropriately.
• Maintain organized parts inventory and rental documentation.
• Monitor rental fleet availability and communicate equipment needs with the Branch Manager.
• Help ensure rental equipment is properly prepared, inspected, and ready for customer use.
• Track lost sales opportunities and communicate inventory needs.
• Process customer payments and assist with invoicing as needed.
• Work closely with the Service, Sales, and Branch teams to provide outstanding customer support.
• Support the Branch Manager with additional duties as assigned.

What You Bring

• Outstanding customer service and communication skills.
• Strong organizational skills with excellent attention to detail.
• Comfortable using computers, inventory software, rental management systems, and standard office equipment.
• Ability to multitask and prioritize work in a fast-paced environment.
• Professional, positive attitude with the ability to work well with customers and coworkers.
• Basic understanding of compact construction equipment, parts, or rental operations, or a willingness to learn.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to safely operate compact construction equipment is preferred.

Qualifications

• A high school diploma or equivalent required.
• Previous experience in customer service, parts sales, equipment rental, retail sales, or a related role preferred.
• Experience in the equipment, heavy equipment, construction, agricultural, automotive, or industrial industries is a plus but not required.

Physical Requirements

• The ability to lift up to 40 pounds regularly and up to 75 pounds occasionally.
• Stand, walk, bend, kneel, and reach throughout the workday.
• Work safely in both an office and equipment yard environment with varying weather conditions.
• Operate compact construction equipment when necessary.
• Perform inventory and equipment inspections both indoors and outdoors.

Why Join Total Equipment Management?

• Competitive pay.
• Comprehensive medical, dental, and vision insurance.
• Paid Time Off (PTO) to help you recharge.
• Paid holidays.
• 401(k) plan with company match.
• Opportunities for training and professional development.