Parts Manager- Bowling Green, KY

About Us

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients.

About the Role

We are seeking a passionate and experienced Parts Manager to oversee the day-to-day operations of our parts department. This is a unique chance to influence the department’s profitability and efficiency while leading a dedicated team.

Responsibilities

• Financial Responsibilities
  • Prepares and administers an annual operating budget
  • Reviews daily budget and department performance reports
  • Reviews inventory reports and profit and loss reports
  • Monitors and maintains current levels of inventory
• Supervisory Duties
  • Manages front counter and warehouse staff
  • Motivates, trains, schedules, evaluates, coaches and counsels employees
  • Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
  • Enforces policies and procedures
• Customer Service Responsibilities
  • Maintains excellent customer service standards
  • Communicates customer service standards to department personnel
  • Resolves customer complaints immediately and provides conflict resolution to customers according to company guidelines
  • Works with Service Manager to ensure a timely turnaround of parts needed for internal jobs
  • Visits customers to provide and maintain excellent customer relations
  • Visits customers to help generate more sales
  • Establishes and enforces a pricing policy that balances volume, customer loyalty and the cost of doing business

Requirements

• Parts expertise and knowledge: A solid understanding of automotive/truck parts is essential for success in this role.
• Team Supervision Experience: Proven experience in directly supervising and leading teams, with a focus on fostering an inclusive and collaborative work environment.
• Inventory Management, Purchasing, and Acquisition Skills: While not mandatory, a background in inventory management, purchasing, and acquisition would be highly beneficial.
• Effective Cross-Functional Communication and Collaboration Skills: Ability to communicate effectively across various functions and collaborate seamlessly with team members and stakeholders.
• 5+ Years of Experience in Heavy-Duty Trucks (Preferred): A minimum of 5 years of experience in heavy-duty trucks is preferred.
• Knowledge of Supplies, Equipment, and Mechanical Parts (Advantageous): Familiarity with supplies, equipment, and mechanical parts would be an added advantage.
• Customer Service Excellence: A commitment to delivering excellent customer service, ensuring customer satisfaction is a top priority.
• Managerial Experience: Previous managerial experience is required.
• Strong Leadership Skills: Possess strong leadership skills, capable of guiding a team towards achieving common goals while promoting a positive and inclusive work culture.

Physical Requirements

• Must be able to lift up to 50 pounds at times.
• Must be able to pass post offer drug test, physical and background check.

Pay

$70,000-$80,000 annual salary (depending on experience and qualifications) plus a lucrative monthly bonus plan.

Benefits

• A fantastic culture in a welcoming, great place to work environment.
• 401k with matching.
• Health, Dental & Vision Insurance, along with HSA & FSA options.
• Employer-Paid Life Insurance.
• Vacation + Sick Leave.
• Company perks such as employee discounts, company events, and training programs.
• Excellent Training and Career Advancement Opportunities.