Parts Manager

Key Responsibilities

• Manage daily operations of the Parts Department, including inbound inquiries, order support, customer quoting, and timely parts issue resolution.
• Ensure timely, accurate, and professional responses to customer inquiries regarding products, parts availability, orders, and delivery status.
• Proactively find the best solution when a part is delayed or on backorder, and professionally follow up with others to find solutions on parts topics.
• Ensure the Parts Department team provides the highest level of customer service communication and support.
• Appropriately escalate parts issues internally before customers do, taking responsibility for resolving escalated issues.
• Develop and implement Part Department policies, procedures, and performance standards.
• Effectively monitor and set sales prices on parts, making price adjustments as necessary.
• Monitor and report on sale prices, cost changes, and track Gross Margins.
• Meet or exceed assignment timelines.

Team Leadership & Development

• Supervise Parts Department staff, lead, train, manage, and mentor Part Department colleagues.
• Mentor and develop direct reports to ensure performance, including performance evaluations.
• Promote a customer-focused culture within the department.
• Provide training, performance management, and efficient management for the team.
• Promote a culture of safety, efficiency, and accountability.

Customer Relationship Management

• Manage escalated customer complaints and ensure timely and complete resolution.
• Identify opportunities to improve the customer experience, as it relates to parts management.

Cross-Functional Collaboration

• Work closely with engineering, warehouse, buyers, sales, manufacturing, logistics, field service, and other cross-functional teams to quickly resolve customer issues.
• Work with other departments to maintain accurate stock levels of parts.
• Support repair campaigns to ensure parts are available in a timely manner.

Systems & Reporting

• Utilize CRM and ERP systems for effective parts management to track parts usage and stock levels.
• Create, present, and monitor parts metrics such as fill rate, shortages, ETAs for backorders, order fulfillment, response time, resolution time, and other applicable metrics on a weekly basis.
• Respond to specific customer requests for parts performance metrics, as requested.
• Maintain accurate records of parts transactions and parts data.
• Provide regular reports and insights to senior management and customers.

Process Improvement

• Analyze customer feedback, parts KPIs to identify improvement opportunities.
• Implement service enhancements to improve response time, order accuracy, and customer satisfaction.
• Lead initiatives to streamline service workflows and improve efficiency.

Compliance & Safety

• Ensure compliance with company policies, safety regulations, and quality standards.

Qualifications

• Education: Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or related field preferred.
• Experience: 5+ years of experience in parts management or supply chain operations within the automotive industry. Previous supervisory or management experience preferred.
• Skills: Strong knowledge of automotive parts and supply chain operations, inventory management and forecasting, CRM / ERP systems experience (Microsoft Dynamics / SAP), vendor negotiation and supplier management, leadership and team management.

Pay Range

Pay Range: $100,000 - $130,000 per yr

Work Type

Work Type: Full-time

Work Location

Work Location: Lancaster CA (On-site)

Benefits

• Professional development assistance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Relocation assistance
• Employee assistance program