Parts Manager

Duties And Responsibilities

• Train parts department and warehouse staff
• Organizes and oversees employees’ work and schedules
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Answer phone calls, providing price quotes and other information
• Provide and high level of service to internal and external customers
• Locate out-of-Stock parts from outside sources and submit emergency orders as needed
• Follow up on Back ordered parts
• Replenishes assigned inventory
• Aids Outside Sales Representatives with their orders
• Makes sure all internal requests for parts are billed on service repair orders
• Receive payment from retail customers or obtain credit authorization
• Other Duties as Assigned

Required Skills/Abilities

• Excellent managerial and supervisory skills
• Ability to perform well under pressure and understand the fluctuating needs for various replacement parts
• Ability to read work orders submitted by service department
• Excellent communication and interpersonal skills
• Thorough understanding of how to use tools required for the trade
• Computer proficiency

Education And Experience

• High school diploma or GED equivalent required
• Five years of experience in automotive shop
• One year of experience in parts counter sales, or an Associate’s degree and one year of experience in the industry
• Strong interpersonal and communication skills
• Computer proficiency
• Excellent managerial and supervisory skills
• Excellent communication and interpersonal skills
• Thorough understanding of how to use tools required for the trade

Language Sills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers of employees of the organization

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Reasoning Ability

• Ability to solve problems and deal with a variety of variables in situations with only limited resources
• Ability to interpret a variety of instructions furnished in written, oral, or diagram form

Physical Demands

• Regularly required to use hands to finger, handle, or feel and reach with hands and arms
• The employee frequently is required to walk; climb or balance; stoop, kneel, crouch, or crawl
• The employee must regularly lift and/or move up to 25 lbs, frequently lift and/or move up to 50 lbs, and occasionally lift and/or move up to 100 lbs