Parts Front Counter Associate - Conway, SC

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

About the role

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. As the Parts Front Counter Person, you will be the face of our dealership, engage with customers, and drive the success of our parts department. This role involves selling products and services for truck repairs, ensuring customer satisfaction, maintaining department cleanliness, and contributing to an efficient and customer-centric environment.

Responsibilities

• Sells products for the repair of trucks according to customers’ needs
• Sells services for the repair of trucks to meet customer needs
• Maintains customer goodwill by greeting and acknowledging all customers
• Answers customer inquiries and fulfills customer requests
• Sells additional parts and services by recognizing opportunities to up-sell
• Follows prescribed cash, credit, and check processing procedures of the dealership
• Pulls parts for customers and receives returns from customers
• Assists in keeping parts department clean and orderly
• Records all sales and/or customer transactions
• Assists Parts Manager with merchandise displays
• Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
• Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
• Uses dealership equipment and resources safely and proficiently
• Greets customers immediately in a courteous manner
• Assists in resolving customer complaints and concerns to ensure satisfaction for both the customer and the dealership
• Treats customers fairly and honestly, demonstrating the company’s commitment to superior customer service and ethical business practices

Requirements

• High school diploma or the equivalent
• Three years or more experience with heavy-duty trucks and parts
• OEM Dealer experience
• Demonstrated knowledge of truck engines, transmissions, and rear axles
• Knowledge of after-market vendors
• Excellent customer service skills
• Strong communication skills
• Knowledge of supplies, equipment, and mechanical parts
• Proficient in relevant computer applications
• Required language proficiency to effectively communicate with customers
• Experience in a customer service environment preferred
• Data entry and strong typing skills preferred
• Ability to effectively listen and interpret customer needs
• Self-motivated

Physical Requirements

• Must be able to lift up to 50 pounds at times
• Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check

Pay

$20-$25/hour (depending on experience and qualifications) plus commission plan

Schedule

Full-time position

Benefits

• 401k with match
• Health, Dental, and Vision Insurance plus HSA & FSA
• Employer-paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events, and training programs
• Excellent training and career advancement opportunities