Parts Customer Service Rep

About the role

This contract opportunity with potential for a permanent role is well suited for someone who communicates confidently, handles a steady flow of customer interactions, and enjoys learning the details of a specialized product line. The position supports customers by phone and in person while helping with order-related tasks and general parts support in a collaborative work environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in person regarding truck parts, pricing, and availability.
• Process customer orders accurately and efficiently.
• Assist customers in identifying the correct parts for their equipment and vehicles.
• Generate quotes and provide product recommendations.
• Coordinate with warehouse and sales teams to ensure timely order fulfillment.
• Track and resolve customer issues, returns, and warranty claims as needed.
• Maintain accurate customer and order records within the company system.
• Follow up with customers regarding order status and outstanding requests.
• Build and maintain strong customer relationships through professional communication and service.

Qualifications

• Previous customer service, inside sales, parts counter, or order processing experience preferred.
• Experience in the trucking, automotive, heavy equipment, diesel, or transportation industry is a plus.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Office and computer-based order entry systems.
• Ability to multitask and prioritize in a fast-paced environment.