Parts Countersales Representative - Lufkin Parts

About the role

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! Now Hiring: Parts Counter Sales Representative – Lufkin, TX (Sales | Counter Sales Representative | Construction Parts | Parts Warehouse). Mustang Cat is hiring a customer-focused Parts Counter Sales Representative for our Lufkin, Texas, location. This position supports our growing customer base by providing expert sales and service of Caterpillar construction parts and accessories. If you're passionate about customer service and thrive in an industrial parts environment, this role is for you.

Responsibilities

• Provide outstanding customer service via phone, email, and in-person interactions
• Ensure accuracy of all incoming and outgoing parts orders
• Assist customers with part numbers, quantities, availability, freight, and delivery timelines
• Work collaboratively across all areas of the Parts department, including the parts warehouse

Benefits

• Great Work-Life Balance
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time & Holidays

Requirements

• High school diploma or equivalent required
• Minimum 2 years in a customer service or sales role
• Mechanical aptitude with the ability to learn construction parts quickly
• Strong computer skills
• Clear, professional communication across all channels
• Team-oriented, goal-driven, and self-motivated
• Strongly preferred: Bilingual English/Spanish
• Strongly preferred: Experience using Caterpillar (CAT) systems
• Strongly preferred: Prior experience with industrial parts or heavy equipment