Parts Counter Representative

About the role

TransChicago Truck Group is a family-owned, fast-growing commercial truck dealership representing Freightliner and Western Star. We're looking for a Parts Counter Representative to join our Gary dealership team. This person will be responsible for assisting customers with identifying, locating, and purchasing truck parts and accessories.

Responsibilities

• Assist walk-in customers, service technicians, and phone inquiries with parts identification and sales
• Look up parts using electronic catalogs and inventory management systems
• Process customer orders, returns, and warranty claims accurately
• Maintain knowledge of OEM and aftermarket parts, including heavy-duty truck systems
• Track special orders and notify customers or technicians when parts arrive
• Restock shelves as needed to maintain a clean, organized parts department
• Generate invoices and receive payments, as needed
• Stay up-to-date on new product lines, recalls, and manufacturer bulletins through supplied training platforms
• All other duties as assigned

Requirements

• High school diploma, GED, or equivalent required
• 1-3 years of experience in parts sales, preferably in a truck, automotive, or heavy equipment dealership
• Familiarity with truck brands (e.g., Freightliner, Kenworth, Peterbilt, etc.) and associated parts a plus
• Basic mechanical knowledge and ability to identify parts and components
• Proficiency with computer systems and parts lookup software (e.g., CDK, Procede, or similar)
• Strong organizational and communication skills
• Ability to work in a fast-paced environment and handle multiple priorities

Schedule

• Monday-Friday: 10:30a-7p or 1:30p-10p
• Tuesday-Saturday: Tu-Fr 9:30a-6p, Sat 7:30a-4p