PARTS COUNTERPERSON I

Position summary

Role qualifications

Position responsibilities

Essential skills and experience

Nonessential skills and experience

Physical demands and work environment

• Take phone calls for parts needs.
• Fill customer and internal requests – check all resources if parts aren’t in stock.
• Place requisitions for parts (via computer) as needed for customers.
• Affix parts to technicians’ needs, to include helping them determine which parts are needed.
• Pull parts from stock to fill orders.
• Prepare parts quotes for outside customers – follow up to secure order.
• Complete parts quotes for service jobs, forward to service department.
• Affix parts to walk-in customers’ needs.
• Affix to the annual parts physical inventory.
• If assigned, perform physical inventory of road vans and/or Consignments.
• Affix to other parts counter staff’s duties.

Demonstrated customer service orientation.

Ability to organize and manage multiple priorities.

Excellent interpersonal and communication skills.

Good computer proficiency.

Commitment to company vision and mission.

Awareness of lean business principles.

Frequent sitting, walking, talking, and listening.

Frequent use of hands to finger, handle, or feel objects or controls, including computer and other office equipment.

Frequent standing and walking, and lifting and/or moving up to 40 pounds.

Appropriate material handling equipment should be used to lift or move items that are heavy or bulky.

Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Noisier shop environments.

Wear Personal Protective Equipment whenever appropriate.