PARTS COUNTERPERSON I

Position summary

General Purpose

Role qualifications

• Knowledgeable on the equipment we support (material handling and construction types)
• Excellent customer service attitude
• Partners with sales and service teams to ensure effective response to customers

Position responsibilities

• Take phone calls for parts needs
• Fill customer and internal requests – check all resources if parts aren’t in stock
• Place requisitions for parts (via computer) as needed for customers
• Aid our technicians with their parts needs, to include helping them determine which parts are needed
• Pull parts from stock to fill orders
• Prepare parts quotes for outside customers – follow up to secure order
• Complete parts quotes for service jobs, forward to service department
• Aid walk-in customers with their parts needs
• If assigned, perform physical inventory of road vans and/or Consignments
• Back up other parts counter staff
• Performs other duties or projects as assigned by Regional Parts Mgr.

Essential skills and experience

• Demonstrated customer service orientation
• Ability to organize and manage multiple priorities
• Excellent interpersonal and communication skills
• Good computer proficiency
• Commitment to company vision and mission

Nonessential skills and experience

• Awareness of lean business principles

Physical demands and work environment

• Frequent sitting, walking, talking, and listening
• Frequent use of hands to finger, handle, or feel objects or controls, including computer and other office equipment
• Frequent standing and walking, and lifting and/or moving up to 40 pounds
• Appropriate material handling equipment should be used to lift or move items that are heavy or bulky
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Moderate noise level in the work environment (general office area); however, while performing the duties of this job, the employee is exposed to noisier shop environments
• Wear Personal Protective Equipment whenever appropriate