Parts Counterperson

About the role

Titus-Will has been a trusted, family-owned and operated business since 1938. Many employees have built long-term careers here, and the company offers stability, growth opportunities, and a supportive team environment.

Responsibilities

• Assist technicians, service advisors, and retail customers with parts needs
• Oversee the parts sales process from inquiry to completion
• Answer phone calls and provide pricing, availability, and product information
• Pull and fill parts orders accurately and efficiently
• Receive and stock incoming inventory
• Perform routine inventory and bin checks to maintain accuracy
• Review repair and body shop estimates to ensure parts and pricing are correct
• Process customer payments and obtain credit authorizations when necessary
• Deliver outstanding customer service while building strong customer relationships

Requirements

• At least 1 year of automotive parts experience
• Experience with automotive parts sales (AutoZone, NAPA, O'Reilly, Advance Auto Parts, dealership parts departments, or similar environments strongly encouraged)
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and ability to learn dealership systems
• High school diploma or equivalent preferred
• Valid driver's license and clean driving record

Benefits

• Medical, Dental, and Vision insurance
• 401(k) retirement savings plan eligible after 90 days
• Paid Holidays
• Paid Time Off (PTO) earned at 1 hour for every 40 hours worked
• Company-provided uniforms
• Career growth opportunities within the Titus-Will organization

Pay

$25.00–$26.00 per hour, depending on experience

Schedule

Monday through Friday