Parts Counterperson

Job Summary

Krause Auto Group is seeking a motivated and detail-oriented Parts Counter Associate to join their team. This position plays a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs.

Company Information

Krause Auto Group has been in business for over 30 years, known for customer satisfaction, employee growth, and promoting from within. They offer a variety of automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus.

Responsibilities

• Assist retail and internal customers with parts inquiries and orders
• Provide accurate parts pricing, availability, and order updates
• Communicate professionally with customers, service advisors, and technicians
• Answer incoming phone calls and respond to parts requests efficiently
• Provide exceptional customer service throughout the entire parts process
• Read and interpret parts catalogs to identify correct parts and components
• Pull and fill parts orders accurately from inventory
• Maintain organized inventory and assist with weekly bin checks
• Notify management of low inventory or out-of-stock items requiring immediate attention
• Locate and source parts from outside vendors when necessary
• Review body shop estimates to ensure parts and pricing accuracy
• Ensure all internal parts requests are properly billed on repair orders
• Process retail payments and credit authorizations
• Maintain accurate documentation and inventory records
• Support additional parts department operations as needed

Qualifications

• Previous automotive parts experience preferred
• Strong communication and customer service skills
• Positive attitude and team-oriented mindset
• Ability to multitask and stay organized in a fast-paced environment
• Attention to detail and accuracy when handling parts and inventory
• Willingness to learn and grow within the automotive industry
• Strong time management and problem-solving abilities

Benefits

• Free health insurance option
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Family-owned and operated culture
• Long-term career stability
• Fast-paced and team-oriented environment