Parts Counter & Warehouse Associate

About the role

This isn’t just a counter role—and it’s not just warehouse work. It’s a hybrid position where you’ll be part of the full parts operation—helping customers, supporting technicians, and keeping inventory moving. If you like variety, staying active, and being part of a team that keeps everything running, this role is a great fit.

Responsibilities

• Assist customers at the counter and over the phone
• Process orders, quotes, backorders, and returns
• Research and identify parts using internal systems
• Handle transactions and payments accurately
• Resolve customer questions and support service teams
• Pick, pack, and prepare orders for shipment
• Receive and stock incoming inventory
• Operate forklifts, pallet jacks, and warehouse equipment
• Use RF scanners and WMS systems to track parts
• Assist with customer pickups and inventory counts
• Assemble hydraulic hoses, including cutting, fitting, crimping, and operating hose assembly equipment

Qualifications

• High school diploma or GED
• Strong communication and customer service skills
• Ability to stay organized and work in a fast-paced environment
• Basic math and computer skills
• Ability to lift up to 75 lbs (50 lbs unassisted)
• Team-oriented mindset with a strong work ethic

What You Get

• Competitive Compensation
• Consistent, full-time schedule
• Comprehensive Benefits
• Medical, dental, and vision insurance
• Paid time off + paid holidays
• 401(k) with competitive retirement plan
• Life & disability insurance
• Career Growth Opportunities
• Training across both parts and operations
• Tuition reimbursement (after 1 year)
• Opportunities to move into parts sales, service, or leadership roles
• Additional Perks
• Safety and wellness programs

About Milton CAT

Milton CAT is the exclusive Caterpillar dealer across the Northeast, supporting construction, power generation, and industrial customers. With 1,600+ employees across 16 locations, we combine the strength of a global brand with a culture built on teamwork and long-term careers.