Parts Counter Specialist

About the role

The Parts Specialist supports air compressor internal and external customers by handling parts orders via various methods and managing inventory functions.

Responsibilities

• Promote and sell parts over the phone, email, fax, and to walk-in customers
• Process parts order and quote requests from the service department
• Shipping and receiving of parts
• Invoice completed parts orders
• Aid in the replenishment of truck inventories
• Process parts transfers to other branches
• Identify and resolve internal/external customer parts issues
• Maintain organization of parts and workflow by following inventory control procedures
• Meet and/or exceed sales goals
• Support the sales and service department, as well as other parts department personnel as needed

Requirements

• Computer literacy, including a working knowledge of Microsoft Office applications
• General knowledge of service parts and service industry including mechanical and technical aptitude
• Time management skills by prioritizing work assignments
• Proven interpersonal skills with both internal and external customers, including being a team player
• Ability to handle working in a NON-climate controlled environment for extended periods of time
• Wear proper PPE including steel toed shoes
• Operate forklift vehicle
• Handle high pressure situations
• Basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

Qualifications

• High School Diploma or G.E.D.
• 1 to 3 years of parts sales experience (inventory control and warehouse experience preferred)