Parts Counter Salesperson- Heavy- Duty Trucks- 5+ years Exp.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Aids outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Serves as a point of contact for retail customers, receiving payment and issuing invoices.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Ensures that all front and rear counter areas are clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Maintains professional appearance.

Requirements

• High school diploma or general education degree (GED).
• 5 years+ prior experience in an automotive, heavy-duty truck or tractor parts sale's role.
• Valid driver’s license.
• Punctual, reliable and excellent work ethic and service standards.
• Reliable transportation.
• Ability to interpret vendor catalogs.
• Ability to use parts department computer system, calculator, and forklift and hand trucks.
• Ability to use mechanical tools such as crimpers, cutters, pliers, wrenches, and tape measures.
• Ability to pass a pre-employment drug screening, and background check.

Benefits

• Excellent pay (Salary + Bonuses) based on experience (BOE)
• Medical, Dental, & Prescription Drug coverage
• Regular performance reviews
• Management opportunities
• 401K with 4% company match
• Paid time off for vacations and holidays
• Paid Uniforms

Pay

$22-27 per hour. + bonuses - based on exp.

Physical And Environmental Conditions

• Requires standing for long periods.
• Requires accurate, knowledgeable detailed work.
• Frequent bending, stooping, reaching, twisting.
• Required frequent lifting of objects 5 to 80 pounds.
• Frequent telephone use and professional phone etiquette.
• Requires some work outdoors, in all types of weather conditions for loading and unloading parts on/off trucks when necessary.