Parts Counter Salesperson

Responsibilities

• Oversight of the parts sales process from start to finish.
• Communication with customers on parts needs at the parts counter and status of potential orders if necessary.
• Communication with staff and customers in a friendly and professional manner.
• Operation, navigation, reading, and understanding of a computer-based, electronic parts catalog.
• Processing customer orders for parts, looking up stock, and performing daily tasks using a computer.
• Answering phone calls, providing price quotes, and other information.
• Providing high-level service to all types of customers, including internal technicians, walk-in, phone, and online customers.
• Pulling and filling orders from stock and/or transferring them.
• Maintaining occasional bin checks to ensure accuracy of stock.
• Participating in annual physical inventory.
• Notifying the parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locating out-of-stock parts and procuring through transfer, stock order, or emergency order, as necessary.
• Making sure all internal requests for parts are billed on service repair orders.
• Receiving payment from retail customers or obtaining credit authorization.
• Receiving and shipping parts daily from other stores and suppliers.
• Setting up orders for daily shipment, delivery, or pickup.

Qualifications

• A High School Diploma or equivalent.
• Experience with equipment parts sales (preferred).
• Strong computer skills.
• Able to work in a fast-paced work environment.
• Strong organizational and time management skills.
• Able to operate a forklift.
• Able to lift 50 lbs repeatedly.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate basic math and determine amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.