Parts Counter Sales - Fort Dodge, IA

CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

About the role

The Parts Counter Sales position promotes and sells parts to all customers, both external and internal, while providing excellent customer service at all times.

• Fills and puts together customer and shop parts orders timely and accurately.
• Provides excellent customer service to inside and outside customers needing parts and service.
• Assembles new hydraulic hoses and repairs old ones as required.
• Pulls, coordinates, and schedules freight shipments timely.
• Ships and receives parts for customer orders; ships and receives equipment as required.
• Assists customers and shop personnel with parts look-up and parts orders.
• May assist efforts in the service department during non-peak periods.
• Parts delivery to customers, resident technicians, or other FARMPOINT locations as needed.

Note: This position includes occasional travel by auto; valid driver’s license with a verifiably safe driving history is required. May require occasional overnight travel and weekend or evening work.

Requirements

• High School diploma or equivalent required.
• Associate’s degree in related field or equivalent experience preferred.
• 2+ years parts or parts sales and/or counter experience desired.
• Working knowledge of CLAAS parts, a plus.
• Warehouse experience preferred.
• Farm background desirable.
• Ability to read and interpret parts and machine schematics desirable.
• Must be self-sufficient with a proven ability to work independently and a strong willingness to learn.
• Excellent oral and written communication skills both technically and professionally.
• Excellent customer service skills.
• Ability to safely operate forklift and other large machinery; must be able to pass and maintain a valid forklift certification.
• Valid driver’s license with verifiable safe driving history; ability to safely drive a motor vehicle.
• Ability to multi-task and follow through with defined tasks.
• Must be eligible to work in the U.S.

Benefits

• Premium free health, vision, short-term disability, and long-term disability insurance.
• Competitive rate dental plans.
• Competitive paid time off, including vacation, sick leave, and paid holidays.
• 401(k) with a generous company match.
• Retirement Readiness Program.
• Company-paid life insurance.
• Flexible Spending Accounts.
• Employee Assistance Program, including mental health support.
• Legal & Financial Services.
• Dependent Care Benefits.