Parts Counter Sales - Atlantic, IA

About the role

The Parts Counter Sales position at CLAAS FARMPOINT is dedicated to promoting and selling parts to both external and internal customers, ensuring excellent customer service at all times. Key responsibilities include filling and assembling customer and shop parts orders, providing service to customers needing parts and service, assembling and repairing hydraulic hoses, coordinating and scheduling freight shipments, shipping and receiving parts and equipment, assisting with parts look-up and orders, and delivering parts to customers as needed.

Responsibilities

• Promote and sell parts to all customers, both external and internal
• Fills and puts together customer and shop parts orders timely and accurately
• Provides excellent customer service to inside and outside customers needing parts and service
• Assembles new hydraulic hoses and repairs old ones as required
• Pulls, coordinates, and schedules freight shipments timely
• Ships and receives parts for customer orders / ships and receives equipment as required
• Aids customers and shop personnel with parts look up and orders
• May assist in the service department during non-peak periods
• Delivers parts to customers, resident technicians, or other FARMPOINT locations as needed

Requirements

• High school diploma or equivalent
• Associate's degree in related field or equivalent experience preferred
• 2+ years parts or parts sales and/or counter experience desired
• Working knowledge of CLAAS parts, a plus
• Warehouse experience preferred
• Farm background desirable
• Ability to read and interpret parts and machine schematics desirable
• Self-sufficient with a proven ability to work independently and a strong willingness to learn
• Excellent oral and written communication skills both technically and professionally
• Excellent customer service skills
• Ability to safely operate forklift and other large machinery / must be able to pass and maintain a valid forklift certification
• Valid driver’s license with a verifiable safe driving history / ability to safely drive a motor vehicle
• Ability to multi-task and follow through with defined tasks

Qualifications

• Must be eligible to work in the U.S.
• Full-time benefits package including health, vision, disability, dental, paid time off, retirement readiness, life insurance, and more

Skills

• Parts and parts sales experience
• Customer service skills
• Ability to operate forklift and other machinery
• Effective communication skills

Benefits

• Competitive health, vision, disability, and dental plans
• Generous paid time off including vacation, sick, and holidays
• 401(k) with a generous company match
• Retirement readiness program
• Company-paid life insurance
• Flexible spending accounts
• Employee assistance program including mental health support
• Legal and financial services
• Dependent care benefits

Pay

TBD

Schedule

TBD