Parts Counter Sales

Responsibilities

• Assists all “self-service” retail customers in accurately selecting required parts, suggesting companion requirements, offering specials, and ensuring the customer is exposed to all available options and alternatives.
• Retrieves (pulls) purchased parts from inventory or, if the requested parts are not in inventory, determines availability, prepares parts requisitions, and submits orders as required.
• Keeps accurate records of special order parts.
• Answers phone calls, providing price quotes and other information to customers.
• Takes phone orders, following all procedures and completing all required documentation.
• Aids outside sales representatives with their orders.
• Processes orders for daily shipment, delivery, or pick-up at counter.
• Receives and ships parts in accordance with company policies.
• Verifies “will call” and “back-order” files and returns to vendors, or restocks items not required.
• Aids service drive employees in selecting parts needed for repairs in process.
• Orders parts not in stock for required repairs in accordance with company policies.
• Follows up on special ordered items and notifies service drive employees when received.
• Obtains credit authorization as required and in accordance with company policies.
• Ensures all cash, credit, charge, purchase order, invoice, and tax exempt sales are processed in accordance with company policies.
• Issues credit for parts returned, in accordance with company policies.
• Displays parts attractively to generate sales.
• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock.
• Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition.
• Aids in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self-service” customer.
• Provides recommendations on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Aids in inventory control to achieve maximum turnover in accordance with goals.
• Makes recommendations on how to adjust inventory to minimize obsolescence of parts in inventory.
• Ensures that all parts are tagged so that the dealership recovers credit from the factory.
• Conducts inventory control activities and audits as directed by Supervisors.
• Maintains delivery vehicles for delivery program.
• Delivers parts as requested.
• Follows up on customer concerns and complaints promptly.
• Escalates any complaints to Parts Department Manager as needed.
• Establishes and maintains good working relationships with other service drive departments and the sales department.
• Establishes and maintains good working relationships with “self-service” retail customers and wholesale customers to encourage repeat and referral business.
• Completes all documents, forms, and reports in accordance with company policy.
• Uses proper safety equipment and acts in accordance with company policies, local, state, and federal regulations.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Follows all attendance and punctuality standards and adheres to timekeeping standards.
• Maintains a professional appearance for self in accordance with company policy.
• Attends pertinent training on request.
• Attends company meetings as required.
• Other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know.
• Ability to ensure use proper safety equipment.
• Computer proficiency.
• Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization.
• IND - PARTS
• Premier Truck Group is an Equal Opportunity Employer.